Innue

Live chat + lead follow-up

Every customer conversation, ready for action.

Innue gives support and sales teams one focused place to receive website chats, respond in real time, capture intent, and keep the next step visible.

Request a focused demo See the workflow
  • Incoming request queue
  • Shared customer context
  • Lead capture in the conversation
Designed for Support teams Sales teams Multi-site operators

One operational view

Less tab switching. More useful conversations.

Innue connects the live exchange with the information your team needs to respond well and follow through.

See what needs attention

Separate new requests, active conversations, and closed chats. Unread state and company grouping make the queue easier to scan.

Explore the inbox

Respond with the right context

Keep customer details, company information, browser context, and conversion stage beside the conversation.

Explore customer context

Move the conversation forward

Use saved replies, send a lead form, share supported attachments, and carry the contact into a lead or customer workflow.

Explore follow-up tools

A simple operating rhythm

From first message to a clear next step

The interface follows the conversation instead of forcing your team into a separate process.

  1. 1

    Receive and assign

    New website chat requests enter a dedicated queue, ready for an available team member to pick up.

  2. 2

    Reply in real time

    Continue the conversation with message history, quick replies, attachments, and sound controls close at hand.

  3. 3

    Capture and follow up

    Collect the information you need, update the contact stage, and retain the closed conversation for reference.

Built for operational clarity

The essentials stay close to the work.

Innue keeps frequently used controls inside the conversation while preserving a wider view of customer and company information.

  • Group conversations by client or company
  • Create and reuse team quick replies
  • Review closed conversation history
  • Configure and test the website widget
Review all features
Today at a glance Live
New requestPricing page · just now
Open
Lead details capturedCompany and email added
Saved
Conversation assignedMoved into the active queue
Active
One workspaceQueue · chat · context

A demo built around your process

Bring your current conversation workflow.

We will focus the walkthrough on the parts of Innue that map to how your team actually works.

Request your walkthrough